Terms of service

Last updated: July 19, 2026

Overview

These Terms of Service are entered into between you and MILLSE House, LLC, operating as MILLSÉ.

The terms “MILLSÉ,” “we,” “us,” and “our” refer to MILLSE House, LLC, operating as MILLSÉ.

MILLSÉ operates this store and website, including all related information, content, features, tools, products, and services offered through it, collectively referred to as the “Services.”

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information concerning your legal rights, including warranty disclaimers and limitations of liability.

By visiting, accessing, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

Section 1 — Eligibility, Access, and Accounts

By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where required.

To browse the Services, create an account, subscribe to communications, or purchase products, you may be asked to provide information such as your name, email address, billing information, shipping information, telephone number, and payment details.

You represent and warrant that all information you provide is accurate, current, complete, and that you have the authority to provide it.

You are responsible for maintaining the confidentiality and security of your customer-account access methods and for activity conducted through your account. You may not sell, transfer, assign, or license your account to another person.

We may suspend or terminate an account that contains inaccurate information, is used fraudulently, or violates these Terms.

Section 2 — Our Products

MILLSÉ makes reasonable efforts to display product descriptions, measurements, materials, colors, finishes, stones, and imagery as accurately as possible.

However, product appearance may vary depending on:

the screen or device used to view the Services;
lighting and photography;
natural variations in materials or stones;
production processes;
and the handmade or made-to-order nature of certain pieces.

Minor variations in color, texture, proportion, stone appearance, finish, or other details are not necessarily defects.

Product images, illustrations, sketches, digital renderings, and CAD images are provided for visual reference. Final products may contain reasonable production adjustments required for durability, comfort, stone setting, engineering, or manufacturing.

We reserve the right to:

revise product descriptions or specifications;
discontinue products;
limit quantities;
reject orders;
or limit sales by person, household, geographic region, or jurisdiction.

Nothing in these Terms limits any rights you may have under applicable consumer-protection law.

Section 3 — Made-to-Order Products

Unless otherwise stated on the applicable product page, MILLSÉ products are made to order.

The stated 4–6 week timeframe refers to the expected period before shipment, not the customer’s delivery date. Shipping transit time begins after the order has been completed and transferred to the carrier.

The made-to-order timeframe is an estimate based on ordinary production conditions. Factors such as material availability, production capacity, quality-control requirements, holidays, carrier conditions, customs processing, or events outside our reasonable control may affect timing.

We will make reasonable efforts to ship within the timeframe stated at the time of purchase.

If we determine that we cannot ship within the stated timeframe, we will notify you and provide the opportunity to either consent to the revised shipping date or cancel the affected unshipped order for a prompt refund, as required by applicable law. The FTC requires online sellers to have a reasonable basis for advertised shipping timeframes and, when those timeframes cannot be met, to obtain consent to the delay or refund the unshipped order.

Section 4 — Orders and Acceptance

When you submit an order, you are making an offer to purchase the products identified in the order.

Your receipt of an order-confirmation email confirms that we received your order but does not necessarily mean that we have accepted it.

An order may be considered accepted when we:

confirm or process payment;
begin production;
ship the product;
or otherwise expressly confirm acceptance.

We reserve the right to decline, limit, modify, or cancel an order for reasons including:

suspected fraud or unauthorized activity;
payment problems;
pricing or description errors;
product or material unavailability;
suspected commercial resale;
geographic or legal restrictions;
or inability to fulfill the order.

If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method unless otherwise agreed or required by law.

We may contact you using the email address, telephone number, billing address, or shipping address provided with your order.

Section 5 — Order Review, Changes, and Cancellations

Please carefully review your:

product selection;
quantity;
size;
shipping address;
billing information;
and contact details

before submitting an order.

Cancellations within 24 hours

You may cancel your order within 24 hours of purchase for a full refund. To request a cancellation, please contact us.

Cancellation requests submitted within this 24-hour period will be honored.

Order changes within 24 hours

You may request changes to your order within 24 hours of purchase. We will make reasonable efforts to accommodate requested changes, but modifications involving products, quantities, sizes, addresses, or other order details are subject to availability and are not complete until confirmed by MILLSÉ.

Requests after 24 hours

After 24 hours, production may have begun. Cancellation or modification requests submitted after that time are not guaranteed and will be considered based on the status of the order.

Once an order has shipped, it cannot be canceled. Eligible products may instead be returned in accordance with our Return Policy.

Nothing in this section limits cancellation rights that cannot lawfully be waived.

Section 6 — Prices, Taxes, and Payment

Prices, discounts, and promotions may change without notice.

The price charged will be the price displayed at checkout when the order is submitted, subject to correction of obvious errors.

Unless expressly stated otherwise, displayed prices do not include:

applicable sales or use taxes;
customs duties;
import taxes;
value-added taxes;
brokerage fees;
handling charges;
or other government charges.

Complimentary shipping may be offered as described in our Shipping Policy.

You agree to provide accurate and complete billing, payment, and account information.

You represent that:

you are authorized to use the selected payment method;
the information provided is accurate;
and charges associated with the order may be submitted to the payment provider.

Payment information is processed by Shopify and applicable payment processors. MILLSÉ generally does not receive or retain complete payment-card numbers.

We may correct pricing, tax, promotion, or product-information errors and may cancel an affected order. If payment has already been collected, we will refund the affected amount.

Section 7 — Shipping and Delivery

Each MILLSÉ piece is made to order and is expected to ship within 4–6 weeks, unless another timeframe is stated on the product page or at checkout.

Complimentary insured shipping is provided on eligible U.S. orders, subject to our Shipping Policy.

Delivery dates are estimates and are not guaranteed unless MILLSÉ expressly states otherwise in writing.

Once an order ships, we will generally send tracking information to the email address provided at checkout.

You are responsible for providing a complete and accurate shipping address. MILLSÉ is not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an inaccurate address, refusal, failed delivery, or inability to receive the shipment, additional shipping charges may apply before it is resent.

For consumer orders, risk of loss passes to you upon confirmed delivery to the shipping address provided, except where applicable law requires otherwise.

If tracking indicates delivery but you cannot locate the package, you should:

Check the delivery location and surrounding area.
Ask household members, building personnel, or neighbors who may have accepted it.
Contact the carrier where appropriate.
Notify MILLSÉ promptly.

We may require reasonable documentation and cooperation in connection with a carrier or insurance claim.

MILLSÉ is not responsible for carrier delays, severe weather, customs processing, governmental action, labor disruptions, or other events outside our reasonable control.

Section 8 — International Orders

When international shipping becomes available, customers are responsible for reviewing any country-specific product, import, customs, tax, and delivery requirements before purchasing.

International orders may be subject to:

customs duties;
value-added taxes;
import taxes;
brokerage fees;
handling fees;
and other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price and are the customer’s responsibility.

Customs duties, import taxes, value-added taxes, brokerage fees, handling charges, and similar international charges are nonrefundable by MILLSÉ, even when an order is returned, refused, abandoned, or otherwise not accepted by the customer, except where applicable law requires otherwise.

Customs processing may delay delivery.

We may restrict shipping to certain locations or decline an order where legal, carrier, customs, fraud, or operational concerns arise.

International customers may have additional statutory rights that cannot be limited by these Terms.

Section 9 — Returns, Exchanges, and Refunds

Purchases are subject to our separate Return Policy, which is incorporated into these Terms by reference.

The Return Policy describes:

return eligibility;
return windows;
condition requirements;
exclusions;
return instructions;
refund handling;
and applicable return-shipping responsibilities.

Unless otherwise required by law:

customers are responsible for return-shipping costs;
original shipping charges are nonrefundable;
expedited or upgraded shipping charges are nonrefundable;
customs duties are nonrefundable;
import taxes and value-added taxes are nonrefundable by MILLSÉ;
brokerage and handling fees are nonrefundable;
and other costs incurred in returning a product to MILLSÉ will not be reimbursed.

Products must be returned unworn, unused, undamaged, and in their original condition and packaging, together with any included materials required under our Return Policy.

A return is not approved solely because it was mailed to MILLSÉ. Returns remain subject to receipt and inspection.

MILLSÉ may deny or reduce a refund where permitted by law if a product is:

worn;
damaged;
altered;
incomplete;
missing required packaging;
or otherwise ineligible under the Return Policy.

Approved refunds will generally be issued to the original payment method.

After MILLSÉ processes a refund, the time required for funds to appear depends on the customer’s bank, card issuer, or payment provider.

Nothing in these Terms limits any consumer right that cannot legally be waived.

Section 10 — Product Care and Use

Jewelry requires appropriate handling and care.

Customers should follow product-care guidance provided by MILLSÉ and avoid exposing jewelry to conditions that may cause avoidable damage, including:

harsh chemicals;
perfumes, lotions, or cleaning agents;
prolonged moisture where inappropriate;
impact;
improper storage;
or unsuitable cleaning methods.

Normal wear, accidental damage, misuse, neglect, unauthorized repair, improper storage, and failure to follow care instructions may not constitute product defects.

MILLSÉ does not provide medical advice. Customers with known allergies, sensitivities, or medical concerns should review product materials and consult an appropriate professional before use.

Section 11 — Personal Use and Resale

Products purchased through the Services are intended for personal or household use unless MILLSÉ expressly agrees otherwise in writing.

You may not purchase products for unauthorized commercial resale, distribution, export, replication, manufacturing, or reverse engineering.

We reserve the right to cancel or restrict orders that we reasonably believe are intended for unauthorized resale or other commercial activity.

Section 12 — Intellectual Property

The Services and their contents are owned by or licensed to MILLSÉ and are protected by applicable intellectual-property laws.

Protected material may include:

the MILLSÉ name and logo;
trademarks;
product and collection names;
jewelry designs;
sketches;
CAD files and CAD imagery;
renderings;
prototypes;
specifications;
photography;
videos;
text;
graphics;
packaging;
campaign concepts;
website design;
trade dress;
and the selection and arrangement of content.

You may access and use the Services only for personal, noncommercial purposes.

Without prior written permission from MILLSÉ, you may not:

copy;
reproduce;
modify;
distribute;
republish;
display;
transmit;
download for commercial use;
scrape;
reverse engineer;
create derivative works from;
use to train artificial-intelligence or machine-learning systems;
manufacture from;
commercially exploit;
or otherwise misuse any protected content or product design.

You may not use photographs, sketches, renderings, CAD imagery, measurements, product descriptions, or other MILLSÉ materials to reproduce or assist in reproducing a MILLSÉ product or substantially similar product.

No license or ownership right is granted except the limited right to use the Services in accordance with these Terms.

The MILLSÉ name, logo, product names, collection names, designs, trade dress, and slogans may be trademarks or other protected brand assets. They may not be used without prior written permission.

Section 13 — Optional and Third-Party Tools

The Services may provide access to tools or functionality supplied by third parties.

Third-party tools may be governed by separate terms and privacy policies.

Unless otherwise stated, such tools are made available on an “as is” and “as available” basis. Your use of them is at your discretion and subject to applicable law.

We may introduce additional tools, resources, or functionality in the future. Such additions will be treated as part of the Services and subject to these Terms unless separate terms apply.

Section 14 — Third-Party Websites

The Services may link to websites, applications, payment providers, social-media platforms, or services operated by third parties.

MILLSÉ does not control and is not responsible for:

third-party content;
privacy practices;
terms;
availability;
security;
products;
or services.

You should review applicable third-party policies before interacting with those services.

Questions or claims relating to third-party products or services should be directed to the relevant third party, except where applicable law provides otherwise.

Section 15 — Relationship With Shopify

MILLSÉ’s online store is powered by Shopify.

Purchases through the store are made directly between you and MILLSÉ. Shopify provides ecommerce technology but is not the seller of MILLSÉ products.

MILLSÉ is responsible for its:

products;
fulfillment;
customer service;
shipping;
returns;
refunds;
and order disputes.

Shopify may process personal information as explained in our Privacy Policy and Shopify’s applicable privacy notices.

Nothing in this section releases Shopify or any other party from liability that cannot lawfully be excluded.

Section 16 — Privacy

Our collection, use, processing, and disclosure of personal information are governed by our Privacy Policy.

Because Shopify hosts the Services, certain information may also be processed by Shopify in accordance with Shopify’s privacy practices.

By using the Services, you acknowledge that you have reviewed our Privacy Policy.

Section 17 — Reviews, Suggestions, and Other Submissions

If you submit product reviews, photographs, comments, suggestions, ideas, proposals, or other content to MILLSÉ, collectively referred to as “Submissions,” you represent that:

you own or control the necessary rights;
the content is accurate;
the content does not violate another person’s rights;
and any compensation or incentive connected to the submission has been properly disclosed.

You grant MILLSÉ a nonexclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, display, distribute, and promote the Submissions in connection with operating and marketing MILLSÉ.

This license does not transfer ownership of your Submissions to MILLSÉ.

We are not obligated to publish, maintain, compensate, or respond to any Submission unless otherwise agreed.

We may remove Submissions that we reasonably believe are unlawful, misleading, infringing, abusive, obscene, fraudulent, or inconsistent with these Terms.

Do not submit confidential product ideas, proprietary concepts, or business information unless MILLSÉ has expressly agreed in writing to receive them in confidence.

Section 18 — Errors, Inaccuracies, and Omissions

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to:

product descriptions;
materials;
measurements;
prices;
discounts;
availability;
shipping;
transit times;
imagery;
or promotions.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by law.

If an affected order has already been paid, we will issue an appropriate refund.

Section 19 — Prohibited Uses

You may use the Services only for lawful purposes.

You may not use the Services to:

violate applicable law;
infringe intellectual-property or privacy rights;
submit fraudulent or misleading information;
impersonate another person;
harass, threaten, or harm others;
distribute malware;
interfere with the security or operation of the Services;
collect another person’s information without authorization;
scrape, crawl, spider, or extract content without permission;
send spam or unauthorized advertising;
make fraudulent purchases or chargebacks;
engage in unauthorized resale;
copy, reproduce, or manufacture MILLSÉ designs;
or use MILLSÉ content to train or develop artificial-intelligence or machine-learning systems without written permission.

We may suspend or terminate access where we reasonably believe these Terms have been violated.

Section 20 — Suspension and Termination

We may suspend, restrict, or terminate your access to the Services or your account where reasonably necessary to:

protect the Services;
address fraud or unlawful conduct;
enforce these Terms;
comply with law;
or prevent harm to MILLSÉ, Shopify, customers, or third parties.

Termination does not eliminate obligations incurred before termination.

Provisions that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, payments, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.

Section 21 — Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

Except for express commitments made by MILLSÉ and rights that cannot lawfully be excluded, we disclaim implied warranties, including warranties of:

merchantability;
fitness for a particular purpose;
title;
durability;
and noninfringement.

We do not guarantee that the Services will always be:

uninterrupted;
error-free;
secure;
complete;
or available.

Some jurisdictions do not allow certain warranty disclaimers, so portions of this section may not apply to you.

Nothing in these Terms excludes any express warranty or consumer right that cannot lawfully be disclaimed.

Section 22 — Limitation of Liability

To the fullest extent permitted by law, MILLSÉ and its owners, officers, employees, contractors, service providers, affiliates, licensors, and agents will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from or relating to the Services or products.

This may include loss of:

profits;
revenue;
data;
business opportunities;
savings;
or goodwill.

To the fullest extent permitted by law, MILLSÉ’s total liability arising from a particular purchase will not exceed the amount paid to MILLSÉ for the product giving rise to the claim.

These limitations do not apply to liability that cannot lawfully be excluded or limited, including liability arising from fraud, willful misconduct, or other nonwaivable legal obligations.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

Section 23 — Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless MILLSÉ and its owners, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal fees arising from:

your material breach of these Terms;
your unlawful misuse of the Services;
your infringement of another person’s rights;
or content you submit through the Services.

This obligation does not apply to the extent a claim results from MILLSÉ’s own negligence, misconduct, or violation of law.

Section 24 — Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed.

The remaining provisions will continue in effect.

Section 25 — No Waiver; Entire Agreement

A failure to enforce a provision of these Terms does not waive the right to enforce it later.

These Terms, together with the policies and rules incorporated by reference, constitute the entire agreement between you and MILLSÉ concerning use of the Services and supersede prior agreements or communications concerning the same subject.

Section 26 — Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from MILLSÉ.

MILLSÉ may assign or transfer these Terms in connection with:

a merger;
acquisition;
financing;
restructuring;
sale of assets;
or similar business transaction,

subject to applicable law.

Section 27 — Governing Law and Venue

These Terms and disputes arising from them are governed by the laws of the State of California, without regard to conflict-of-law principles.

To the extent a dispute may lawfully be brought in court, the parties consent to the jurisdiction and venue of the state courts located in San Joaquin County, California, and the applicable federal court serving San Joaquin County.

Nothing in this section prevents a consumer from relying on mandatory consumer protections or bringing a claim in another forum where applicable law gives the consumer that right.

Section 28 — Changes to These Terms

We may revise these Terms periodically to reflect changes in:

the Services;
business practices;
policies;
technology;
or applicable law.

The updated version will be posted on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice of material changes.

Changes apply prospectively from their effective date unless otherwise stated or permitted by law.

Section 29 — Headings

Headings are included for convenience and do not affect the interpretation of these Terms.

Section 30 — Contact Information

Questions about these Terms may be submitted through our Contact page or sent using the information below:

MILLSE House, LLC, operating as MILLSÉ
2455 Naglee Road, #137
Tracy, California 95304
United States

Email: Contact Us
California Entity Number: B20260286742